Complaints

At Marketline we recognise the importance of great customer service and set ourselves high standards. Should there be an occasion when we do not meet your expectations, we are equally committed to dealing with a complaint in a thorough and professional manner.
 
As we are part of Clear Insurance Management Ltd, if you wish to register a complaint or request a copy of our complaints procedures please contact us via the following methods:

• In writing, addressed to Complaints at Clear Insurance Management Ltd, 1 Great Tower Street, London, EC3R 5AA
• By telephone to 020 7280 3450
• By email to complaints@thecleargroup.com
 
In the unlikely event you cannot settle your complaint with us directly, you may be entitled to refer it to the Financial Ombudsman Service (FOS). You can find out more about this by visiting the FOS web site at www.financial-ombudsman.org.uk.
 
If you are a consumer and your complaint relates to insurance purchased from us via electronic means (e.g. on-line or via email or mobile phone) then you are also able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/ who will notify FOS on your behalf.

A copy of our procedures for dealing with complaints is available on request.
 

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